Privacy Policy

Effective Date: 19th Jan, 2024

Welcome to NuEva Health Pte Ltd ("NuEva", "we", "us", or "our")! This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at www.nueva.health ("Website") and purchase our plant-based dietary supplements. Please read this Policy carefully before using our Website or purchasing our products.

Information We Collect and How We Use It

Personal Information

  • Essential Information: This includes information necessary to fulfil your orders and requests, such as your name, email address, phone number, and delivery address. It also includes payment information processed securely by secure third-party providers. We use this information to:
    • Process your orders and deliver your products.
    • Create and manage your account.
    • Send you order confirmations, shipping updates, and other account-related communication.
    • Respond to your inquiries and provide customer support.
    • Comply with legal and regulatory requirements.
  • Optional Information: This includes information you voluntarily provide, such as your date of birth, health goals, or preferences. We use this information to:
    • Personalize your experience on our Website and tailor recommendations.
    • Send you relevant marketing and promotional material with your explicit consent.
    • Conduct surveys and research to improve our products and services.

Non-Personal Information:

  • We collect anonymous data through cookies, pixels, and similar technologies to understand how you navigate our Website and improve user experience.
  • We do not link non-personal information to your personal information unless you choose to provide it, such as through surveys.

Legal Basis for Processing Personal Information

We process your personal information based on various legal grounds under the PDPA:

  • Contractual Necessity: To fulfil your orders and requests for products and services.
  • Legitimate Interest: To personalize your experience, improve our Website and offerings, and provide targeted marketing with your consent.
  • Legal Obligation: To comply with court orders, investigations, or other legal requirements.

Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our Website and business, such as:

  • Payment processors to handle financial transactions securely.
  • Shipping companies to deliver your orders.
  • Marketing and analytics providers to personalise your experience and improve user acquisition efforts.
  • Email marketing platforms to send you relevant communication with your consent.

We ensure these third parties have appropriate security measures in place and only use your information for the limited purposes we contractually specify. We shall never share your personal information with third-party advertisers or marketing partners without your express consent.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted storage, password protection, and regular security audits. However, no website is completely secure, and we cannot guarantee the security of your information transmitted over the internet.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Once retention is no longer necessary, we will securely delete your data.

Your Choices and Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your personal information. You can also withdraw your consent for marketing communications at any time. To exercise these rights, please contact us at customercare@nueva.health

Cookies and Your Choices

Our Website uses cookies and similar technologies to enhance your experience and collect anonymous data for analytics. You can manage your cookie preferences through your browser settings.

Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before submitting any personal information.

Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post any changes on our Website, so please review this Policy regularly for the latest information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at customercare@nueva.health